Frequently Asked Questions

IVY Rocks Technologies offers a wide range of technology solutions, including software development, cybersecurity, cloud services, digital transformation, automation, and more. We tailor our services to meet the unique needs and challenges of each client.

Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.

Our team comprises seasoned professionals with years of experience and expertise in their respective fields. We bring a wealth of knowledge, creativity, and technical know-how to every project, ensuring successful outcomes and client satisfaction.

At IVY Rocks Technologies, we take data security and privacy seriously. We implement robust security measures, encryption protocols, and access controls to safeguard client data and ensure compliance with industry regulations and best practices.

We serve clients across a diverse range of industries, including healthcare, finance, manufacturing, retail, government, and more. Our tailored solutions are designed to meet the unique needs and challenges of each industry, driving success and innovation.

• vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
  Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
• We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
• This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
• Procurement Services – Tecnologia sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
  Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

Getting started with IVY Rocks Technologies is easy. Simply contact us to schedule a consultation with one of our experts. We’ll discuss your needs, goals, and challenges, and develop a customized solution to help you achieve your objectives and drive business success.

Tecnologia creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.

Most Tecnologia locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.

Project timelines vary depending on the scope, complexity, and specific requirements of each project. Our team works closely with clients to establish realistic timelines and milestones, ensuring timely delivery and successful project outcomes.

Yes, we offer ongoing support and maintenance services to ensure that your solutions continue to perform at their best. Our dedicated support team is available to address any issues, provide technical assistance, and implement updates and enhancements as needed.

We are committed to continuous learning and professional development. Our team actively monitors industry trends, attends conferences, participates in training programs, and engages in knowledge-sharing initiatives to stay abreast of the latest technology advancements and best practices.

Yes, we specialize in legacy system modernization and migration services. Whether you’re looking to upgrade outdated systems, migrate to cloud-based platforms, or transition to modern architectures, we have the expertise and experience to help you navigate the process smoothly.

IVY Rocks Technologies stands out for its commitment to excellence, innovation, and client satisfaction. We prioritize customer success, delivering tailored solutions that drive tangible results and exceed expectations. Our collaborative approach, technical expertise, and dedication to continuous improvement make us the trusted partner of choice for businesses seeking to thrive in the digital age.